October 12, 2020

Podcast – Jim Tincher on Aligning Customer Experience with Metrics

Serving the customer is critical for any customer to fulfill its mission. However, many people see that ‘Customer Service’ process being a post-exchange process. It’s meant […]
October 8, 2020

Podcast – 4 Differences in Organizational Alignment v Employee Engagement

We believe that organizational alignment to mission and vision is the next stage in the evolution of employee engagement, just like engagement was the evolution from […]