Employee engagement has been the standard of measurement to understand how employees feel about their work. However, these assessments don’t connect to why the organization exists, […]
In our effort to address what is happening in our society today to aspects of organizational alignment we work on every day, we are posting monthly […]
There’s been a lot of media coverage around social justice as well as Diversty, Equity and Inclusion (DE&I). Organizations country-wide have been announcing calls to bring […]
Kara Lawson, the head Women’s Basketball coach at Duke University, posted an interesting video recently that differentiated the concepts of hard work and competing. Her premise […]
In USA Basketball coaches training, they discuss the distinction between power and trust in the coach-player relationship. The coach, always, has a level of upper hand […]
Serving the customer is critical for any customer to fulfill its mission. However, many people see that ‘Customer Service’ process being a post-exchange process. It’s meant […]