November 3, 2020

Podcast – Interview with Key Hubs CEO Vikas Narula on Informal Leaders and Networks

Vikas Narula, Founder and CEO of Key Hubs, focuses his energy on helping organizations understand who the influencers and informal leaders and how they can leverage […]
October 12, 2020

Podcast – Jim Tincher on Aligning Customer Experience with Metrics

Serving the customer is critical for any customer to fulfill its mission. However, many people see that ‘Customer Service’ process being a post-exchange process. It’s meant […]
October 8, 2020

Podcast – 4 Differences in Organizational Alignment v Employee Engagement

We believe that organizational alignment to mission and vision is the next stage in the evolution of employee engagement, just like engagement was the evolution from […]